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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Returns: We hope everything arrives to you as expected. If a order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid.
You will have the option of returning the whole order or just the affected items. Please notify us by email on northwestmtb@aol.com or by calling the shop on 0161 428 3311 & include pictures of the damaged box/packet & product and we will deal with it quickly.
Please return using a signed for delivery service like Royal Mail or a Courier that requires a signature on receipt by one of our staff.
For purchased in store products, returns, refunds or exchanges are only available in store using the same payment method as purchase.
All refunds under this returns policy will be paid within 2/5 days of us receiving the merchandise at the shop in it's original packaging to prevent any further damage.
Season:2023
Brand:Santa Cruz
Code:SC-HKLR-9-X01AXS-29-GRN-M
If you're on the cusp between the recommended height range of two sizes, the absolute best thing is to try to ride them both. At a minimum, check the stack/reach measurements on your current bike and compare it to the new model you are looking at to get an idea of a fit you are already comfortable with. If riding the bike is not an option, consider the following.
Please note, the Small frame comes with 27.5" wheels only.
The Heckler MX is available in sizes medium - extra extra large (M-XXL).
The Heckler 29 is available in sizes medium - extra extra large (M-XXL).
Personal Preference
A larger size frame will be more stable, and will give you more room to move without upsetting the weight-balance of the bike. The larger size will put the front wheel further in front of you, which gives the feeling of security and conversely, it will require more significant body movements when you WANT to shift the weight-bias of the bike. Think hard about your riding style and how active/intuitive you want it to be vs stable and speedy. You'll need to work a bit harder to muscle the larger bike around.
Body Dimension
Not all bodies at a given height are the same. If you have longer legs and a shorter torso than the average person your height, that may push you towards the smaller of the recommended sizes. If you're all torso and arms, most likely you'll want to size up.